Patient Info

Scheduling

Our office hours are Wednesday and Friday from 9:00 AM until 5:00 PM with selected Monday and Thursday hours available from 8:00 am- 3:00 pm.

Appointments can be made by calling 757-398-1234 or Patients can download the Modento App by accessing the App Store or Play Store and searching Modento. You will be able to schedule selective dental types and dates and times.  If an emergency appt please use the app to communicate instantly via text messaging. 

The most popular times for appointments on regular school days are after school. If you would like this time, please book well in advance. Please note that for some types of appointments, children will need to miss school. Although we would like to see all school-age patients after school, this is not possible. Our office will attempt to schedule appointments when it is convenient for you and when we have available times. We generally prefer to schedule younger children in the morning as they react better to dental procedures when less tired.

We emphasize the importance of keeping appointments so that we can give all of our patients excellent treatment on schedule. If a patient arrives late for an appointment, we may need to reschedule for later in the day or for another day. We make every effort to minimize that amount of time you and your child are kept waiting, however, delays to the schedule can occur and your understanding and patience are very much appreciated. Broken or missed appointments without a 24-hour notice take time away from other children who are in need of dental care.

Cancellation Policy

We make every effort to be on time, we hope that you will also. If you must change an appointment, please do so 72 hours in advance. We reserve the right to charge a $75.00 fee for missed appointments with less than 72-hours notice given. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Dental Emergencies

For Emergencies, Please Call 757-398-1234

If you have pain or an emergency situation, please contact our office immediately and every attempt will be made to see you that day. If the emergency occurs after regular office hours, our answering service will contact us. We also belong to a group of local pediatric dentists who all share on-call duties for weekends and may be contacted by calling our office number.
 

We appreciate your cooperation in complying with these guidelines. Thank you choosing our office for your child’s dental care.